IT Managed Services




Business & SME Essential IT Services provider

Reliable Managed Support


Managed IT Services and remote service desk for law firms and organizations

Accounting IT

Managed IT Services and remote service desk for Accountants and financial organizations

Recruitment Agency

Managed IT Services and remote service desk for recruitment and HR organizations

Finance Brokers

Managed IT Services and remote service desk for finance and mortgage brokers

Professional Services

Managed IT Services and remote service desk for professional and NFP organizations

Microsoft 365 Support

Full IT Support for Microsoft Windows, Office, 365 family of products, Windows server operating system, Hyper-v Virtualization

Remote Service Desk Australia

Phone based IT Support AU wide. After-hours, Day/Night availability plans

Fully Managed IT Services

Zero interruption Fully managed IT services or Casual IT support for businesses

Outsourced IT Services

Software Development services, Cloud, Coding, App development and more


Level 1 Casual IT Technician – Remote

IT Support rates from $85 per hour, normally $125/hr

No-plan month to month

Level 1 Desktop Support

PC Upgrades, Office IT, Printers and Software updates

Estimated resolution time 48 hrs

Low rates guarantee (Price match guarantee)*




Level 2 Casual IT Technician – Onsite

IT Support rate $110 per hour, normally $150/hr

No-plan month to month

Level 2 Desktop Support

Cloud, Data Recovery, Web and Websites

Onsite IT services available

Estimated resolution time 24hrs

Low rates guarantee (Price match guarantee)*




Essential IT Support plan – We manage your services

Fully or partially managed IT Support (per user/ devices)

Day / Night After-hours IT Support

Live IT Support, Live Ticketing, Phone & live chat

Level 1, Level 2, Level 3, Cloud, Cyber Security, Extensive Expert IT Support options available.

All round IT services, Windows, MAC, and Servers 

Capped Pricing, Fixed Costs, No Shocks guarantee


/user per month

*Low casual rates guarantee. We match any listed casual and onsite IT prices in Melbourne. Prices valid August 2022 and subject to change. Save quote, full disclosure, terms and conditions below


IT Support for business depend on type and complexity of issue starting from Level 1 to Level 4. Level 1 is considered minor support, Level 4 is Enterprise grade 24 hour IT Support:

L1 IT Support Technician

Level 1 IT support relates to minor IT hiccups and every day IT services like upgrades, software updates. Majority of the L1 IT support tickets are resolved relatively quickly and within a very short time frame. Small PC upgrades, data transfer, data migration and slow PC. We guarantee low casual rates starting at $80/hr.

L2 IT Support Technician

Level 2 IT support relates to User based IT support and every day IT services like hardware upgrades, cloud, migration and data security. These issues cannot be resolved over the phone and require a technician to present at the spot. Printer and hardware issues are some of the examples that are unable to be resolved over the phone. We guarantee low Onsite IT rates starting at $100/hr.

L3 IT Support and higher

Level 3 or 4 IT support relates to enterprise level IT and generally concern a group of users. These IT services are crucial for business success. Servers, Networking, Essential IT Services. Level 3 and Level 4 IT technicians have 10 years or more of IT expertise and charge $300/hr or higher rates.

Level 4 commands 24-hour IT support for essential IT services, ecommerce stores and constant monitoring of critical IT infrastructure.

Casual IT Support is usually available in blocks of 4 hours. These blocks can be used by businesses casually and there is no month to month fee. These blocks are based on a lower price point and lower hourly rate and highly affordable, starting at $80/hr. However, IT Support is only suited for Level 1 and Level 2 IT Support and not complex issue and  not all IT areas are covered. Service is generally available between 9am – 5pm. Generally suited to small businesses 5 employees and under.

Cyber Security and Monitoring services are not available because they require 24 hour IT support.

Essential IT Support

We have worked with over 100 firms in Melbourne and Sydney as preferred IT Support provider

IT Support AU has helped our business grow and lowered our costs for essential IT services for our business.

Farhan M

When you think about the IT support and Managed IT Services think about these guys, they are good.

David A

Fast and reliable IT support for your business, firm or education institution.

Marco I

IT Services Capabilities

IT Services

Managed IT Services provider Melbourne, IT Support Melbourne, Outsourced IT services.

Website Support

Company website design, management and update.

Cloud & Data

Managed Cloud services. AWS, GCP and Azure Services. 24 hr Data Backup and recovery, Managed servers.