Managed Services
These services allow businesses to offload specific IT responsibilities, reduce costs, improve service quality, and free up internal teams to focus on work that is specific to their business.
Managed IT services refer to technology-focused tasks and services that are outsourced to a third-party vendor. These services allow businesses to offload specific IT responsibilities, reduce costs, improve service quality, and free up internal teams to focus on work that is specific to their business
Common managed IT services include:
- Managing a client’s digital help desk: Providing technical support and assistance to end-users.
- Monitoring the health and security of client networks: Proactively assessing network performance, identifying potential threats, and ensuring security.
- Overseeing software installations and updates: Managing software deployment, updates, and patches.
- Implementing business continuity and disaster recovery (BCDR) protocols: Ensuring data backup, recovery plans, and resilience in case of emergencies.
Small- to medium-sized businesses (SMBs) can leverage these services on a subscription basis, allowing them to operate smoothly and securely without the high upfront costs and infrastructure required for in-house management. Managed service providers (MSPs) offer tiered levels of services, allowing clients to choose the level that meets their business needs while adapting as demands change1.
Contrary to popular belief, managed IT services do not necessarily make internal IT professionals obsolete. Instead, they complement internal teams, allowing them to focus on more extensive and complex projects while routine tasks are handled by the MSPs1.
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